1. Introduction
Welcome to ShuddhOra ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and mobile application (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number when you create an account
- Delivery address and order details when you place an order
- Payment information (processed securely via third-party payment providers — we do not store card details)
- Messages or enquiries you send us via email or the app
We also collect certain information automatically when you use our Services, such as device type, operating system, IP address, and app usage data, to help us improve our Services.
3. How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders
- Send order confirmations, updates, and delivery notifications
- Respond to your questions and support requests
- Improve and personalise your experience on our app and website
- Send occasional updates about new products or offers (you may opt out at any time)
- Comply with legal obligations
4. Authentication via Google Firebase
Our mobile application uses Google Firebase Authentication to manage user sign-in. When you sign in using your email or a third-party provider (such as Google), Firebase may collect and process certain authentication data on our behalf. This is governed by Google's Privacy Policy.
We only access the authentication data necessary to verify your identity and maintain your account.
5. Sharing of Information
We do not sell your personal information. We may share your information with:
- Delivery partners, solely to fulfil your order
- Payment processors, to handle transactions securely
- Service providers such as Firebase (Google), who assist us in operating our app
- Law enforcement or regulatory authorities, if required by law
6. Data Retention
We retain your personal data for as long as necessary to provide our Services and comply with our legal obligations. You may request deletion of your account and associated data at any time by contacting us at support@shuddhora.com.
7. Your Rights
You have the right to access, correct, or delete the personal information we hold about you. To exercise any of these rights, please contact us at support@shuddhora.com. We will respond within 30 days.
8. Cookies
Our website may use basic cookies to remember your preferences and improve your browsing experience. We do not use tracking or advertising cookies. You can disable cookies in your browser settings at any time.
9. Children's Privacy
Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the date at the top of this page. Continued use of our Services after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
ShuddhOra
Mumbai, Maharashtra, India
support@shuddhora.com